Shipping and Returns

Freight Policy

Shipping and handling charges on all orders vary; contact your G-Bow Outdoors, LLC d/b/a Kombat Boots account manager for our most current and competitive rates, options and shipping specials. For the protection of the Customer, we ship only to the verified billing address on file with the credit card company of the Customer.

Return Policy

The following refund policy applies to all products:

• Kombat Boots offers a 15 days return policy.
• E-mail us at KombatBoots.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, and nature of the problem.
• All products returned MUST be 100 percent complete, unused, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes and contain all documentation provided by us.
• You are responsible for shipping charges on returned items; G-Bow Outdoors, LLC d/b/a Kombat Boots will match your shipping method on your replacement item(s).
• We strongly recommend you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
• If merchandise arrives damaged; it is best to REFUSE it back to the carrier attempting delivery. If you accept the package, make sure it is noted on the delivery record by the carrier in order for G-Bow Outdoors, LLC d/b/a Kombat Boots to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify us immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify us of damaged goods within the first 10 days of arrival, our regular return policy will override any claim of damage. E-mail us to arrange for carrier inspection and pick up of damaged merchandise.
• DEFECTIVE returns can be returned directly to us within 15 days from the invoice date, at our discretion for credit or replacement.
• Any item that is missing the UPC can ONLY be replaced with the same item.
• NON-DEFECTIVE returns can be accepted by us within 15 days from the invoice date, at our discretion for credit or exchange. All NON-DEFECTIVE returns are subject to a 10 percent restocking fee.

G-Bow Outdoors, LLC d/b/a Kombat Boots reserves the right to authorize product returns beyond 15 days from the invoice date. Original shipping charges are refunded on returned items. Customers are responsible for all shipping charges back to us on returned items, and we will pay the shipping charges on the replacement or exchange item(s) going back.

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